Return Policy

  • Call us to arrange for any returns at +1 844-452-3875 or you may email customer service at parts@rickhillparts.com
  • A copy of the invoice will need to be included with the return.
  • There is a 15% restocking fee charged against all returned parts.
  • Parts must be resaleable and in the original packaging.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical parts are not returnable.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt.
  • If parts are defective please notify us within 15 days of receipt to inquire about a parts warranty refund.

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.
  • Due to manufacturer restrictions we are unable to sell Sprinter, Mini Cooper, and Smart products. Orders containing one of the previously mentioned items will be cancelled or the necessary item removed from the order to meet manufacturer guidelines.